What’s the role about?

As part of our IT department, you’ll be joining our as our 1st Line Service Desk Engineer, who is responsible for supporting our IT Operation function in line with our IT Strategy and Best Practices. You’ll help users resolve end user issues with computer hardware or software, respond to user inquiries, assess problems (escalating where appropriate) and issue users with IT equipment and applications.

Who you are

  • Have experience of working in a IT support environment desirably within the Retail sector
  • Excellent communication skills with the ability to build relationships
  • Ability to identify business problems and come up with solution
  • Have an understanding of:
    • Windows Server Administration, Active Directory, Group Policies, 2012R2 and onwards
    • Backup, Replication, and encryption technologies
    • Office 365 administration
    • Infrastructure Monitoring tools
    • Multi-Factor Authentication
    • Windows 7, 8, 10; Mac OSX 10.11 and onwards
    • Apple and Android mobile technologies, MDM solutions

What you’ll be doing

  • Fulfilling support requests with the team
  • Updating service documentation with the team
  • Providing technical support and solutions
  • Testing and installing computer systems and software
  • Maintain records of trends and patterns in computer issues
  • Collaborate with senior staff for difficult issues
  • Assist with onsite support and installations

What we’ll do for you

  • Provide you with a competitive salary
  • Company pension
  • Generous employee discount
  • Company bonus scheme
  • Health & Wellbeing perks
  • Plus many more


If you want to start your story at Reiss as our 1st Line Service Desk Engineer, don’t miss out - apply now!

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We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.