What You'll Be Doing

• Supports the team to represent the brand with their personal styling, grooming standards,

demeanor and overall appearance

• Educates the team on our brand identity and ways of working

• Supports the team through change

• Works well under pressure

• Ensures the team understand and conduct themselves in line with our brand values

• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained

• Communicates relevant company news to the team

• Ensures the team build and nurture customer relationships, creating a loyal customer base

• Helps the team keep up to date with all product, fabrics, design direction, latest trends to

inspire and style outfits to suit the customers

• Understands store targets, budgets and KPI levers

• Motivates and helps the team to deliver personal sales targets and KPI’s

• Meets deadlines by planning, prioritising and effective delegating

• Takes responsibility for the results in their department

• Ensures all team members understand what is required of them in their role and the impact

they have on the business

• Ensures the team adhere to all company policies and procedures

• Ensures the store is opened and closed safely and efficiently

• Deploys the team effectively across the store to complete required tasks and meet


• Adapt their communication style for individuals

• Provides clarity when providing instructions or giving direction

• Recognises achievements, gives praise as well as constructive feedback to improve


• Resolves any performance issues within the team and takes appropriate action i.e. using


• Completes training and regular performance conversations, setting clear goals