We are currently recruiting for a Service Desk Analyst to report into our IT Operations Manager and provide support to our Service Desk Team, based in Great Notley, Braintree. In return you will receive a competitive salary and excellent benefits!

The Role

As a Service Desk Analyst you will be responsible for providing end user 1st and 2nd level support, both in-person and remotely within our fast-paced business. The role covers a wide range of technologies globally across our Head Office, Remote Offices, Warehouses and Retail Stores.

Our primary support hours are 08:00-18:00 Monday-Friday across 2 shifts, with on-call support during peak trading events and occasional weekend or evening work on an ad-hoc basis.

Responsibilities of our Service Desk Analyst will include:

  • Own Support Tickets (ITIL standards; Incident, Problem & Change) within SLA
  • Provide Technical Support and Solutions
  • Own, create and update Service Documentation
  • Build, deploy and manage Operating Systems and Software Packages
  • User Management (Starters/Movers/Leavers)
  • Hardware Procurement and Installation
  • Office/Desk moves

Our Service Desk Analyst will have the following skills and experience:

  • Window OS, Windows Server, macOS, O365 Administration, Azure, Active Directory, Enterprise AV, Teams, Cyber Security, Encryption
  • Networking: DHCP, DNS, VPN, Cisco Meraki
  • Mobile Device Management: AirWatch
  • Ability to communicate clearly and display strong listening skills
  • Experience of working in a fast-paced IT Support environment ideally within the Retail sector
  • Resilient, focused and able to meet tight deadlines
  • Server/Networking/Security: VMware, Hyper-V, GPO’s, Window Server Administration, Firewalls, Routers, AlienVault, Mimecast, Sophos, BitLocker,
  • Knowledge of Avaya IP Office Telephone system
  • Retail POS systems

    If you think you have the skills and experience required to start your story as our Service Desk Analyst, don’t miss out - apply now!