We have a fantastic opportunity for an experience Business Applications Junior Support Analyst to join our IT Business Application team based at our Central London Head Office. In return you will receive a competitive salary and excellent benefits!

The Role

As our Junior Business Applications Junior Support Analyst, you will work closely alongside our business Applications Manager and be responsible for maintaining and supporting a range of business applications from small, niche and bespoke solutions to large cross-function applications such as Retail/Merchandising/Reporting systems.

Responsibilities of our Business Applications Junior Support Analyst will include:

  • Provide proactive application support and resolve any issues in a timely manner
  • Ensure that application behaviour as well as integration and data integrity are current and correct
  • Manage the end to end life-cycle of helpdesk tickets, ensuring notes are accurate and relevant parties are updated in a timely fashion
  • Contribute to the continuous improvement of the department by identifying possible improvements
  • Aid in the acceptance of new business applications, working with project teams to ensure appropriate testing is undertaken and criteria met
  • Work towards agreed objectives and business deadlines, whilst also identifying and developing your own strengths and aspirations
  • Support other team members by sharing knowledge and experience
  • Ensure that the support of any business application adheres to REISS standards

Our Business Applications Junior Support Analyst will have the following skills and experience:

  • Must be flexible and prepared for travel to other sites including stores around UK and potentially world-wide
  • A team player
  • Adaptable and keen to learn a variety of new skills, applications and technologies
  • End user focus
  • Able to work in an organized and structured manner to solve difficult problems whilst remaining calm and logical under pressure
  • Excellent oral and written communication skills
  • Experience of working in a Retail environment, with good understanding of processes involved in a multi-channel retail business

If you think you have the skills and experience required to start your story as our Business Applications Junior Support Analyst, don’t miss out - apply now!

#IAMREISS